Technical Operations & Infrastructure

I build IT operations that scale when a business grows.

Designing, implementing, and governing the infrastructure, service-delivery, and collaboration platforms that keep complex, growth-oriented companies running, so issues get solved before users feel them.

Portrait of Bert Stone
12+
yrs IT ops & managed services
Fortune 50
clients incl. Meta, Google, Microsoft
165
people led across global teams
$25M
operating budget owned
180+
production spaces + 16k conf rooms
99%
SLA compliance sustained
What I do

Operational clarity, engineered.

Service Governance

KPI & SLA Frameworks

KPIs and SLAs that measure service and fleet health, not tickets closed: uptime, quality of service, proper escalations, and real root cause analysis. I bring the data, not the emotion, to align design and deployment.

Owned a $25M budget · 99% SLA compliance · MTTR down 35%
Infrastructure Operations

Platform Modernization

Rebuilding and governing the infrastructure and collaboration stack an organization runs on, from endpoint to datacenter. Trusted to keep rooms that cannot fail running, including Microsoft's board of directors.

180+ spaces and 16k conference rooms governed
AI-Driven Operations

Operationalizing AI

Using intelligent agents and home-built tooling to turn reactive support into proactive detection, before user impact. The same stack runs my own homelab.

Live on my own infrastructure
Before tech

I learned to speak engineer, operations, and leadership.

Before tech I was a recording engineer, which turned out to be the same discipline I practice now: keeping critical systems running for the people who depend on them. I studied audio engineering at the Conservatory of Recording Arts and Sciences, then moved to Nashville for a six-month internship at Welcome to 1979, a studio built around vintage analog gear.

I stayed on as Chris Mara's assistant and house assistant, learning to repair and calibrate American-made MCI consoles and tape machines: schematics, signal flow, soldering, calibration. I sat in sessions with Jeremy Ferguson on Turbo Fruits' Echo Kid, then became chief audio engineer at Quaver Music, a startup building a digital music curriculum, where I built the network storage, pioneered the on-set and live-audio workflows, and mixed The Protomen's live Queen cover album, A Night of Queen, at Welcome to 1979. A family relocation brought me to Seattle, and after a year running live sound at El Corazon, I stopped building the infrastructure that powers other people's art and started running the technology itself.

Chris Mara, founder of Welcome to 1979 · Jeremy Ferguson, engineer · The Protomen, A Night of Queen (2012)
A recording studio control room at Welcome to 1979, an analog console at the center
Welcome to 1979, Nashville: the analog room
Turbo Fruits with engineer Jeremy Ferguson in the studio, Nashville
Turbo Fruits with engineer Jeremy Ferguson, Nashville
Writing

Field notes from running real infrastructure.

First pieces in progress. Topics queued:

Soon
Self-hosting a password manager: Vaultwarden on one container
Homelab
Soon
Giving an AI agent a real inbox, and the controls that make it safe
Ops
Soon
Measurement is the product: KPIs around service health, not ticket counts
Governance
Soon
Running a local LLM stack that earns its keep
Homelab
The Homelab

A working operations environment, not a shelf.

Where I test the ideas I bring to work, on real hardware, under real constraints.

Unraid Server

12-container stack

One NAS box running media, automation, self-hosted tools, and two local LLM inference endpoints. Built to stay up, and to be rebuilt from config when it does not.

ATX · RTX 3050 · 3×8TB + cache
Local LLMs

Vision and reasoning on-prem

Qwen-class models serving vision and text analysis entirely on local hardware. No cloud, full data ownership, predictable cost.

AI Agent

An agent that runs the lab

A personally engineered agent (Hermes Agent, MCP, multi-agent orchestration) that triages incoming work and runs this site. The lab itself stays off public view.

Now

Currently, civic infrastructure.

Through 2026 I work local county elections. I started as a poll manager for a single precinct and now serve as Election Clerk and Area Manager for the November 2026 general election.

Elections are highly regulated and must hold 100% accuracy under intense public scrutiny. It is the same discipline as enterprise service governance, applied where a mistake is not an option: process, chain of custody, and accountability.

Contact

Let's talk operations.

Open to Director and Senior Manager opportunities in IT operations, managed services, and infrastructure. Open to San Francisco, New York, and remote.

LinkedIn  ·  GitHub  ·  Download resume (PDF)