Technical Operations & Infrastructure

I build IT operations that scale when a business grows.

Designing, implementing, and governing the infrastructure, service-delivery, and collaboration platforms that keep complex, growth-oriented companies running, so issues get solved before users feel them.

Portrait of Bert Stone
12+
yrs IT ops & managed services
Fortune 50
clients incl. Meta, Google, Microsoft
24x7
distributed service delivery
AI
homelab-built agent, live on this site
What I do

Operational clarity, engineered.

Service Governance

KPI & SLA Frameworks

Designing measurable service-delivery models with clear ownership and lanes, so nothing falls between teams and every issue has a home.

Infrastructure Operations

Platform Modernization

Rebuilding and governing the infrastructure and collaboration stack that an organization runs on, from endpoint to datacenter.

AI-Driven Operations

Operationalizing AI

Using intelligent agents and home-built tooling to turn reactive support into proactive detection, before user impact.

Before tech

I learned to speak engineer, operations, and leadership.

I studied audio engineering at the Conservatory of Recording Arts and Sciences, then moved to Nashville for a six-month internship at Welcome to 1979, a studio built around vintage analog gear with a sister shop that restored tape machines.

I stayed on as Chris Mara's assistant and as house assistant. Under Chris, and under Steve Sadler and Randy Blevins at Blevins Audio, I learned to fix, maintain, and refurbish American-made MCI consoles and tape machines: reading schematics, signal flow, soldering, calibration. I sat in sessions with Jeremy Ferguson while he cut tracks for Turbo Fruits' Echo Kid, and I learned what a room full of artists needs the operation to do around them.

Later I became chief audio engineer at Quaver Music, a small startup building a fully digital music curriculum for K-8 schools. I built the network storage that held the audio and video, pioneered the on-set and live-audio workflows, and handled voiceover, sound design for animation, and webinars. I researched public-domain works the company could record royalty-free. Late in that run, I mixed The Protomen's live Queen cover album, A Night of Queen, at Welcome to 1979, and my name is on the record.

Then came the family relocation that brought me to Seattle. Nashville's studio scene was behind me; I spent about a year as head engineer at El Corazon running live sound there. That's when I stopped building the infrastructure that powers other people's art, and started running the technology itself.

Writing

Field notes from running real infrastructure.

The Homelab

Where I prove the ideas I bring to work.

Unraid Server

12-container infra

Media stack, *arr automation, self-hosted tools, and two local LLM inference endpoints running on a single NAS box.

ATX · RTX 3050 · 3×8TB + cache
Local LLMs

Vision + reasoning on-prem

Qwen-class models serving vision and text analysis entirely on local hardware. No cloud, full data ownership.

AI Agent

A working example

A personally engineered agent that runs my homelab and triages incoming work. The lab itself stays off public view.

Contact

Let's talk operations.

Open to Director and Senior Manager opportunities in IT operations, managed services, and infrastructure.

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